Refund, Resend and Returns

Refund, Resend and Returns Policy

Please review the following policies carefully.

ALL DISPUTES SHALL BE OPENED ON MOZIL. OTHERWISE, MOZIL WILL BLOCK YOUR ACCOUNT PERMANENTLY.

MOZIL offers a quicker dispute solution and will appreciate it a lot if you provide:

  1. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
  2. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
  3. The products need to be returned to MOZIL.

MOZIL will make a refund, resend, or accept the return for any of the following cases:

  1. Orders Delayed.

Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from MOZIL warehouse. Following countries and shipping methods may be different:

  1. For orders shipped to the USA, it will be counted 45 daysafter orders departed from MOZIL warehouse.
  2. For Brazil, it is after 110 dayscounting from the date that order departed from MOZIL warehouse due to the strict customs clearance at Brazil.
  3. For CJPacket Liquid Line to all counties, MOZIL will deal with your dispute for delayed orders after 100 dayscounting from the date that order departed from MOZIL warehouse.
  4. For some special shipping methods, MOZIL cannot deal with your disputes. (See the following important interpretation)

Notes:

Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.

Due to such conditions as national realities, phone numbers, and religious beliefs in Israel, packages will be normally delivered to self pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.

Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, MOZIL will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee that of a positive result.

  1. Orders not Received.

MOZIL will not deal with the refund or resend if the tracking information shows the order is delivered.

  1. If you do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
  2. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
  3. a) Incorrect/insufficient address.
  4. b) No such number.
  5. c) Unknown recipient.
  6. d) Refused.
  7. e) Do not pick up in time.
  8. f) No safe delivery location.
  9. g) Uncleared customs.
  10. h) Others.
  11. Products Damaged.

MOZIL offers a full refund or a replacement if packages arrived are badly damaged.

MOZIL offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).

Notes:

  1. For fragile products, a refund is highly recommended.
  2. For damaged packing boxes, MOZIL cannotoffer any refunds or other after-sale services due to the long-distant international delivery.
  3. For ordinary, electronic products, youshall complain or open a dispute to MOZIL within 30 days after packages are delivered.
  4. Incorrect or Missing Products.

MOZIL has a strict quality control process before products are dispatched. MOZIL will deal with incorrect or missing products as follows:

  1. For incorrect products, MOZIL offers a full refund or replacement.
  2. For products with wrong color, sizewhich doesn't affect product function, etc., MOZIL offers a refund or resend.
  3. For parts missing which doesn’t affect product function, MOZIL may refund partially or resend the missing part; for parts missing which affect product function, MOZIL will resend the product only.
  4. For accessories, MOZIL will resend the accessories.
  5. Orders Cancellation.

For orders cancellation, MOZIL offers a full refund before products are processed by warehouses.

  1. After payment, POD orders cannot be canceled as it is customized.
  2. After payment, preorder inventory orders cannot be cancelled as it is special products and only available for you.
  3. After payment, video and photo orders cannot be canceled as MOZIL has planned and prepared for you after payment.